Accessibility Information
Last updated: 17.09.2026.
Service description and operation
The GreenOK online store allows customers to search for and compare goods,
open product information, choose a variant and quantity, add goods to the
basket, enter delivery and billing details, choose a delivery location and
payment method, place an order, receive notifications, use an account and
Green Points, and submit a withdrawal or complaint.
The service includes the GreenOK website as actually published; WooCommerce
product, basket, checkout, account and order processes; the MakeCommerce
payment process; the Swotzy and selected carrier delivery/parcel locker
process; GreenOK Loyalty; the Complianz cookie control; the approved forms;
legal pages; and transactional emails.
Compliance status
The GreenOK online store partially complies with the applicable accessibility requirements.
Assessment date: 17.09.2026.
Method and version tested: an internal self-assessment against WCAG 2.1 AA and
applicable EN 301 549 requirements, examining page structure, keyboard and
focus control, text enlargement and overflow at critical widths. Full testing
with all supported combinations of screen reader, browser and third-party
processes is ongoing and repeated after material changes to the website or
provider.
GreenOK does not claim full compliance or no known limitations until
the actual audited service confirms this.
How we provide and monitor accessibility
GreenOK checks keyboard navigation and a clear focus indicator, headings and
landmarks, control labels, error notification and correction, status messages,
colour contrast, text enlargement and overflow, screen readers, mobile/touch
use, time limits, and return states in payment/delivery processes. Material
changes are retested, and known shortcomings are recorded with a person
responsible and a deadline for correction.
Third-party payment, delivery, loyalty or cookie controls are part of the
service process and are not automatically excluded from the assessment.
Known limitations and alternatives
| Page/function | Limitation and impact | Temporary accessible alternative | Planned correction |
|---|---|---|---|
| MakeCommerce payment return, Swotzy parcel locker selection and certain GreenOK Loyalty/account states | These third-party and dynamic processes have not yet been fully tested with every supported screen reader, keyboard-only use and 200% enlargement | We will help you place an order or obtain the information you need by email at [email protected] or by telephone on +371 29421630, without changing the price or your rights | Expand testing and repeat it after every material change to the provider or website |
If you cannot access product information or complete an action, please
contact us. We will endeavour to provide the information or an equivalent
accessible route without changing the order price or mandatory rights.
Feedback, assistance and complaints
Email: [email protected]
Telephone: +371 29421630
Address: Brīvības iela 144, Rīga, LV-1012, Latvia
Please specify the page/function, the problem and a way of replying that is
accessible to you. Information about your device or assistive technology is
helpful but not required.
We respond to an accessibility complaint within one month. If more time is
needed for objective reasons, we inform you within that month of the reason
and the new deadline; the total period does not exceed two months. If you are
not satisfied with the response, you may contact the Consumer Rights Protection Centre.