Delivery

Last updated: 10.09.2026.

Delivery area and available methods

GreenOK delivers to Latvia, Lithuania and Estonia. The courier, parcel locker,
postal or other methods available for the specific address and basket are
shown at checkout. If no method is shown for an address, an order cannot be
placed for that address until a separate agreement has been reached
with GreenOK.

The delivery service is technically arranged by the approved delivery
intermediary and/or carrier shown at checkout. The choice, availability and
restrictions of carriers and parcel lockers depend on the address, the nature
of the goods, packaging, weight and dimensions.

Delivery charge

Delivery charges are not maintained in a static table on this page. The store
system calculates the delivery charge for a particular order based on the
delivery address, selected method, basket, weight, dimensions and delivery
classes of the goods. The gross charge displayed before a paid order is placed
and recorded in the order is the governing charge for that order.

Free delivery, if offered, applies only to the methods shown at checkout and
only if the published conditions are met after applicable coupon, discount and
Green Points adjustments.

Collection from the GreenOK office

If free collection from the GreenOK office is offered at checkout for a
particular order, the address is Brīvības iela 144, Rīga, LV-1012. The order
may be collected only after notification that it is ready. Collection is
currently available on working days from 10.00 to 18.00; an order is usually
prepared within one working day after payment. Please provide the order number
when collecting; GreenOK may ask for reasonable proof that the recipient is the
buyer or a person authorised by the buyer.

The availability of office collection does not in itself change the price of
an already confirmed courier/parcel locker order. In the event of withdrawal,
free office collection is not used as an automatic EUR 0 comparison for paid
delivery to another location or region; the recorded price of the cheapest
ordinary paid delivery method actually offered for the relevant destination applies.

Delivery times

In Latvia, Lithuania and Estonia, we deliver orders no later than 10 days after payment confirmation, unless a different delivery period has been agreed.

If GreenOK cannot deliver within the agreed time, we contact the buyer and act
in accordance with applicable law. A carrier’s delay does not automatically
release GreenOK from its obligations applicable to a consumer purchase.

Address, telephone number, parcel locker and failed delivery

Before placing an order, please check the recipient’s name, telephone number,
email address, address, country and selected parcel locker. If you notice an
error, write immediately to [email protected]. Changes may not be possible after
the parcel has been handed over to the carrier.

Failure to collect or refusal to accept a parcel does not in itself constitute
notice of withdrawal. Where repeat delivery is necessary due to the buyer’s
fault, GreenOK may charge additional costs that were explained in advance and
actually incurred. GreenOK does not charge the buyer for costs caused by an
error by GreenOK or the carrier.

Goods and transport restrictions

Certain liquid, powdered, granulated, heavy, bulky or otherwise restricted
goods may not be suitable for a parcel locker or a particular carrier. These
restrictions and the available method are shown before the order is placed. The
buyer must not select or request a route that does not comply with the product
labelling or the carrier’s safety requirements.

If returnable goods require special/non-postal transport, the direct cost of
return or a reasonable maximum estimate is stated on the product page and at checkout.

Receipt, damage and transfer of risk

For a consumer purchase, risk passes when the consumer or a third party
designated by the consumer, other than the carrier, takes possession of the
goods, if GreenOK offered or arranged the carrier.

On receiving the parcel, please check its external condition and whether the
goods match the order reasonably promptly. If there is visible damage, please
record it with the carrier if possible and take photographs. This helps to
preserve evidence, but a short 24- or 48-hour reporting period does not remove
the consumer’s statutory rights.