Distance contract

While placing an order in www.greenok.lv online store, pursuant to the Paragraphs one and two of the Section 10 of the Consumer Rights Protection Law, a civil law agreement i.e. a distance contract is concluded between you as a consumer and the owner of www.greenok.lv online store “Razosanas tehnologijas” LTD (SIA “Ražošanas tehnologijas”).

Distance contract

This contract is concluded between company “Razosanas tehnologijas” LTD (SIA “Ražošanas tehnologijas”), reg. No. LV40103229453, legal address: 144 Brivibas Street, Riga LV-1012, Latvia, and the buyer, who makes a purchase in www.greenok.lv online store.

Explanation of terms used in the contract:

Buyer: For the purposes of this Contract a Buyer is a person, who makes a purchase in www.greenok.lv online store. A buyer is a person, who makes a purchase for non-commercial purposes. If you are not the Buyer within the meaning of this Contract, please do not make a purchase! Persons wishing to purchase the goods we offer for commercial purposes are invited to contact us by writing to the e-mail address: info@greenok.lv.

Distance contract: A contract between the Buyer and “Razosanas tehnologijas” LTD is automatically concluded as soon as the Buyer has placed an order. By placing an order in www.greenok.lv online store you confirm that you have read this “Distance contract” (hereinafter referred to as the Contract) and fully agree with the terms of this Contract. The Contract imposes mutual obligations and responsibilities.

When placing an order in www.greenok.lv online store, the Buyer receives an automatically generated order confirmation/invoice to the e-mail address specified by them. In case the Buyer has not received the order confirmation of www.greenok.lv online store to the specified e-mail address, please contact us by writing at: info@greenok.lv or by calling at: (+371) 29140290 to make sure the order is registered.

Within one business day after the order is confirmed, the Buyer will receive comments on the progress of the order execution, or alternative offers of goods in cases, when the ordered goods are not available.

The prices of the goods are given in EUR, including the VAT.
Delivery price is not included in the price of the goods.
Delivery prices and procedures are specified in the section “Delivery”.

The types and procedure of payment for the goods are specified, when purchasing the goods, as well as in the order confirmation/invoice.

The terms and procedure of order execution depend on the type of payment and delivery, as well as on the selected goods. The terms of order fulfilment are explained in the section “Delivery“.

5.1. The Buyer has the right to choose and purchase goods in www.greenok.lv online store both as a registered and an unregistered customer;

5.2. The Buyer has the right to choose any of the offered delivery methods;

5.3. The Buyer has the right to refuse and return the delivered goods:

5.3.1. The Buyer has the right to return the purchased goods within 14 days from the moment of receipt of the goods by sending or personally delivering them to the Seller’s actual address at 144 Brivibas Street, Riga, LV-1012;

5.3.2. The Buyer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal;

5.3.3. The Buyer’s claims shall be considered unfounded in relation to the defects of the goods, which have arisen as a result of the Buyer’s negligent attitude (for example mechanical damage);

5.3.4. Upon returning the goods the Buyer shall cover all expenses related to the return of the goods;

5.3.5. If the Buyer exercises the right of withdrawal in case of defective or non-conforming goods, all expenses related to the return of the goods shall be borne by the Seller;

5.3.6. The Buyer has the right to receive the money paid for the goods, if the Buyer has fulfilled the following terms of return of the goods:

the form of withdrawal the goods has been filled in and sent;
within 7 days from the submission of the withdrawal, the unused goods in the original packaging and with all original markings have been sent or personally delivered to the Seller’s actual address at: 144 Brivibas Street, Riga LV -1012;
5.3.7. In case of defective or non-compliant goods, when sending the goods by post, a receipt for return costs must be attached.

5.3.8. If the Buyer has complied with all the rules related to the return of the goods, then within 14 business days after receiving the returned shipment, but not later than within 30 days from the date of receipt of the Buyer’s written form of withdrawal, the Seller refunds the value of the goods to the Buyer’s bank account.

5.3.9. The Buyer cannot exercise the right of withdrawal, if the ordered goods are made exactly to the Buyer by individual order.

5.3.10. The Paragraph six of the Section 12, of the Consumer Rights Protection Law of the Republic of Latvia stipulates that “the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal”. Therefore, the Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or withhold compensation in case the goods are damaged by negligent handling of the product during use or failing to follow the instructions, if the original packaging of the goods is lost or thieir packaging is significantly damaged.

5.4. The Buyer has the right to cancel the order, if the Seller has not fulfilled the specified delivery deadlines or cannot fulfil the desired delivery deadlines.

6.1. The Buyer is obliged to carefully read the Distance contract and other terms and conditions related to the ordering, payment, delivery and return of the goods, and to take responsibility for non-compliance with the terms and conditions;

6.2. When registering as a customer on www.greenok.lv, the Buyer is obliged to fill in all the specified fields;

6.3. The Buyer is obliged to provide true information about themselves, when filling in the registration form, as well as the form to be filled in, when placing an order;

6.4. The Buyer is responsible for the truthfulness of the information provided and for any legal consequences that may arise for any of the contracting parties in the event of false information;

6.5. The Buyer is responsible for the accuracy of the information provided. The Seller is not responsible for cases, when the goods ordered by the Buyer are not delivered to the Buyer due to inaccurate information.

6.6. Prohibitions. The Buyers and any other visitors of www.greenok.lv online store are strictly forbidden:

  • to copy, store, archive and fully or partially publish the photos published on www.greenok.lv, as well as republish any information without reference to www.greenok.lv;
  • to use any automated means to access the server information of www.greenok.lv store,
  • to collect, copy and otherwise obtain data about other Buyers;
  • to take oblique measures to prevent or restrict access to www.greenok.lv;
  • to deliberately create a disproportionate load on the IT infrastructure of www.greenok.lv or interfere with the successful operation of www.greenok.lv;
  • to post information that contains viruses or other technologies that harm the interests and property of www.greenok.lv and its users. The Seller will report the violation of the above prohibitions to the relevant authorities, as well as reserves the right to deny further access to www.greenok.lv online store to a person suspected of violating the prohibitions.

7.1. The Seller offers their Buyers high quality goods. In case of defect the Seller is obliged to refund to the Buyer the value of the goods paid by them, as well as the costs of returning the goods;

7.2. The Seller offers its Buyers convenient delivery terms. If the Seller has not fulfilled the specified delivery deadlines, the Buyer acquires the right to cancel the order (except for cases, when the delivery is delayed due to the operations of “Latvijas Pasts” SJSC or DPD, or OMNIVA);

7.3. The Seller highly values the Buyers’ trust, therefore undertakes to ensure a high level of protection of Personal Data, as well as not to disclose the information provided by them to third parties without the Buyer’s consent;

7.4. The Seller will ensure that all information about the goods, their availability, prices and delivery is correct and accurate.

7.5. The goods descriptions of www.greenok.lv online store are created according to the specification provided by the manufacturer, and may change depending on the changes specified by the manufacturer of the goods, modifications or changes in the assembly.

7.6. The goods and prices displayed in www.greenok.lv online store are of informative nature. Prices and goods offer are subject to change without notice.

7.7. The appearance of the goods (colour shades) may differ from the one shown in the catalogue.

7.8. The Seller reserves the right not to process orders in cases, where there is a suspicion that the Buyer is not a Buyer within the meaning of this contract and purchases goods for commercial purposes (for resale).

7.9 The Seller has the right to change and supplement these terms and conditions and the contract. The changes come into force from the moment of their publication on the website www.greenok.lv, and they apply to orders for goods made after the publication of the changes.

8.1. By entering the necessary information, when placing an order, the Buyer confirms that they have read and agree that the data provided by them are used so that the Seller can accept the Buyer’s order and deliver goods in accordance with the requirements of the legislation of the Republic of Latvia. By entering the information the Buyer agrees that notifications related to the processing of the Buyer’s order will be sent to the specified e-mail.

Prepared pursuant to:

  • the Consumer Rights Protection Law;
  • the Regulations No. 255 “Regulations on distance contracts” of the Cabinet of Ministers dated May 20, 2014