GreenOK Loyalty Terms

Last updated: 10.09.2026.

1. Programme and participants

GreenOK Loyalty is a voluntary customer loyalty programme of SIA “Ražošanas
Tehnoloģijas” for registered customers who purchase on retail terms. Green
Points are the points currency earned and used in this programme. A legal
person or professional buyer may participate if no individually agreed
business, professional or wholesale price/discount applies to the particular
order. Points are not money, electronic money, a deposit or a transferable
means of payment. They cannot be withdrawn as cash, sold or transferred to
another person.

An individual professional, business or wholesale price cannot be combined
with Green Points unless clearly stated otherwise before the order.

2. Programme parameters

Calculations at checkout, in the loyalty system, customer account, product
pages and emails must correspond to these values. If a runtime calculation does
not correspond, the programme or the particular benefit is not activated until
the discrepancy has been resolved.

3. Earning points

Points are calculated on the eligible goods amount actually paid in money
after applying product, GreenOK loyalty, coupon and redeemed Green Points
discounts. Points are not awarded for delivery, a gift card/credit, or any
cancelled, unpaid, fraudulent or refunded value. Sale items are eligible unless
the particular offer clearly states otherwise before
the order.

Points are initially pending. They become usable after receipt of the goods
and the end of the applicable 14-day withdrawal period. If withdrawal is
notified in time, points for the relevant part of the order remain pending
until the return/refund case is resolved. If the order is cancelled or refunded
before that point, pending points are not awarded. The calculation, status and
transaction are visible in the customer’s account.

4. Redeeming points and combining benefits

The available points discount and its allocation are shown in the basket and
order summary before a paid order is placed. If a point, coupon, GreenOK
loyalty discount or free delivery cannot be combined, checkout shows before
the order which benefit has been applied and which has not.

The GreenOK loyalty discount is calculated on the total for eligible goods,
excluding delivery, and applied before Green Points. Green Points can then be
used up to the remaining price of eligible goods. Ordinary coupons and sale
items may be combined with Green Points unless the terms of the particular
coupon or promotion clearly state otherwise.

Points cannot be used for a product, charge or promotion for which their use
was clearly prohibited before the order. The relevant offer determines the
coupon’s or promotion’s duration, eligible goods, minimum basket, number of
uses and combination with other benefits.

5. Cancellation, withdrawal and refund

Points earned on the value of cancelled or refunded goods are cancelled
proportionately. If those points have already been spent, the points balance
may become negative and further redemption may be suspended until the balance
is restored. Negative promotional points do not create a monetary debt for
the customer and do not reduce the amount of money that must be refunded by law.

If points were used as a discount in a purchase, the cash refund for a
returned line item covers only the portion actually paid in money and recorded
in the order; exactly the number of redeemed points recorded by the system
against that line item when the order was placed is restored. This does not
limit any refund of the original delivery charge required by law.

The allocation of coupons, the GreenOK loyalty discount and points is
determined by the actual price of the line item recorded in the order after
discounts, including applicable VAT, and the allocation between the portion
paid in money and the points discount. GreenOK does not refund the face value
of a coupon in money.

A clearly defined bundle sold under one SKU at a single total price is one
promotional unit; withdrawal due to a change of mind applies to the whole
bundle. GreenOK is not obliged to accept only part of a bundle, but may agree
to do so separately in writing under the calculation published in the returns
terms. Consequences concerning conditional gifts, basket thresholds or free
delivery apply only if the relevant promotional unit, allocation of value and
consequences of a return were unambiguous before the order and recorded in it.
GreenOK does not impose a hidden penalty or a deduction devised
retrospectively. An unsolicited gift creates no obligation to pay for it,
return it or store it.

6. Prevention of errors, duplicate accounts and misuse

GreenOK may correct a documented technical or accounting error and
proportionately suspend the award or use of points where there are reasonable
indications of duplicate accounts, automation, false data, payment fraud or
other misuse of the programme. We provide the reason for a correction and a
means of contact. Exercising lawful consumer rights is not misuse.

7. Store credit

Store credit is not Green Points. GreenOK does not currently offer store
credit. If it is introduced later, it may be chosen only separately, clearly
and free of charge; the default form of any cash refund required by law will
not change.

8. Changes to or termination of the programme

GreenOK may change the programme for the future for objective legal,
technical or commercial reasons by publishing a new version and giving
reasonable notice of a material change. Changes do not unjustifiably deprive
customers of points already earned with retrospective effect. If the programme
ends, GreenOK sets a reasonable period for using points already earned, except
in cases of a legal prohibition, security concern or proven fraud. We give at
least 30 days’ notice of planned termination of the programme and allow at
least 90 days from the notice to use points already earned, unless the law or
security considerations require faster action.